Refund Policy

Refund Policy

Subject to the conditions below, if a permanent Employee leaves their employment within six weeks a suitable replacement will be found (maximum 2 replacements within the six week period). If no suitable applicant is available then the following refunds will apply:

  • 0-2 weeks from the agreed commencement date 75% refund
  • 2-4 weeks from the agreed commencement date 50% refund
  • 4-6 weeks from the agreed commencement date 25% refund

After 6 weeks have elapsed no cash refunds are applicable, however a credit may apply towards the subsequent placement. For summer placements of under 3 months no refunds/replacements are due, except in exceptional circumstances.

Refunds for Nanny placements:

Subject to the conditions below, if a permanent Employee leaves their employment within twelve weeks, the following refunds will be given provided that a suitable replacement cannot be found:

  • 0-2 weeks from the agreed commencement date - Full refund
  • 2-4 weeks - 75% refund
  • 4-8 weeks - 50% refund
  • 8-12 weeks - 25% refund

Refund policy

A refund will only be made provided:

a) The agency fee has been paid within ten days of date of invoice.

b) The Employer gives written notification of termination of employment within seven days.

c) The Employee has not left due to unreasonable conditions or conditions greatly different from those stated in the job description given to the Agency by the Employee.
Please note that any refund may be subject to a deduction if monies are owing to your employee. In the event of the Employee failing to take up employment, the Agency will endeavour to find a suitable replacement, failing which, the fee will be repaid in full.